Quality has been a founding principal of Koller-Craft and remains a primary focus today. We are committed to having a world class quality system. We received our ISO 9001:2015 certification in April 2003. We are continually evaluating our quality system to maintain our “edge.” As a Total Quality system, we employ many of the modern quality techniques and procedures that influence all aspects of our business.
Our quality department represents our customer and their needs and helps maintain focus.
- Advanced Product Quality Planning (APQP)
- Production Plant Approval (PPAP)
- 8D Problem Solving
- Statictical Capability Analysis
- Customer Complaint Resolution
- Corrective and Preventive Action
- Control of Nonconforming Material
- Document Control
- Supplier Quality
- Equipment, Process Validation
- Process Control
Raving Fans
A “Raving Fan” is:
A major customer, so impressed and pleased with the products and/or service that we provide to them, that it becomes a natural response to refer our company to others.
Creating a “Raving Fan” is:
Intentionally exceeding Customer’s expectations.
CARE Strategy
Continuously stay in touch with our Customers
Appreciate our Customers and their ongoing business
Respond to all Customer’s requests in a timely manner
Earn our Customer’s respect by “doing it right the 1st time”