The cornerstone of Koller-Craft's commitment to you is our customer service. Every employee recognizes the importance of keeping our customers happy. We believe you should receive what you ordered, when you want it. On-time delivery and reject PPM are two of the metrics we use to judge our performance. We also request annual feedback from our customers – not just the purchasing group, but also those individuals who deal with our parts on a daily basis. Our performance is posted in the plant for all to see, because customer service isn't a department, it's everything we do.